I was very open and honest and said I wanted to switch to Samsung because I was sick of paying for apple cloud and wanted a SD slot. I work for Asurion (At&t's phones insurance company) and this is my 6 MONTH RUN AROUND STORY THAT'S STILL NOT FIXED!!! I bought Note 20 from AT&T Sept 15 from a AT&T store in Roseville Michigan and was told if I traded in my iPhone 7+ that it would be free because of a promotion and me switching carriers.

Because now I AM lying to MY customers saying your a great company when it is the furthest thing from the truth!!! I AM DISGUSTED IN YOUR LACK COMPETENCE AND COMPASSION AND ETHICAL STANDARDS! I HOPE THIS FINDS YOU SOON AND YOU CAN FIX THIS ISSUE ONCE AND FOR GOOD! THANKS KINDLY, JULIA ZIELKE Why would I, a person and employee who deals with your company daily give them better service and most certainly more compassion, honesty, and integrity, for att them your own company does to their customers!!!! I will say because of all this highly unprofessional, shady, lying, deceitful, flip flop, acting like hot potato passing me around behavior.

I want to get that portion taken care of as well! I have been treated like a toy being passed all around by careless and uneducated babies who call themselves professionals! I know if I do not have a part in or I cannot do a repair for att thru Asurion within 5 days we give them a new device. I would have kept my old iPhone had I known this. I'd also like to say as of December I ran out of internal storage and now have limited access to my phone because I don't have room.

Att wireless customer service phone